If for any reason you are unhappy with your order it can be returned for an exchange or store credit.

Please contact us at admin@francispatterson.co.nz within 24 hours of receiving your order to notify us of your intention to return or exchange.

Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.

Please note: We do not accept returns or exchanges on sale items. SALE items are final and cannot be returned or exchanged unless faulty

We will not issue refunds for items unless they are faulty. Please contact us within 24 hours of receiving faulty goods. Returns of faulty goods must be returned to us within 7 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving store credit or a refund to the value of the item at the time of purchase and any shipping costs incurred.

Please email admin@francispatterson.co.nz if you have any questions regarding your return. Please note all returns must be received within 7 days of purchase and will only be accepted when an item is returned to us in a new and unused condition with all original packaging.

Goods need to be returned to:

Francis Patterson Store

c/o RETURNS

41 Buckingham Street

Arrowtown 9302

New Zealand

Please note: Francis Patterson does not take responsibility for any items lost in the process of returning them to us, hence we recommend you use a traceable postage method. We will raise a store credit or organise an exchange for you once the garment has been returned and accepted.